Customer Help
Our happiness team is always here to assist.
For Information and Getting Support
- Call us at FastHelp™ Customer Service 1-866-211-7349
- Email us at support@fasthelpusa.com
- Or write us at: FastHelp - 7747 Supreme Ave. NW North Canton, OH 44720
How It Works
Charging the FastHelp™ Device
WHEN CHARGING YOUR FASTHELP™:
IT TAKES 10 SECONDS FOR THE “INDICATOR LIGHT” TO ILLUMINATE.
1. Plug the end of the USB Charging Cord into the FastHelp™ Charger that plugs into the wall.
2. Attach the other end of the Cord to the back of your Device as shown. You will feel the magnetic pull as you align the Round Dots of the Device. Make sure the Cord is aligned properly and sits flush to the Device. It will only fit perfectly one way.
3. Plug the Charger into a wall outlet.
4. Make sure the Battery Indicator Light is on when charging. The light will be Red when charging and Blue when it is fully charged.
IMPORTANT!
The Battery takes up to 2 hours to fully charge.
We recommend you perform a battery test every two weeks.
Using the FastHelp™ for an Emergency
1. Press and hold the Red One Touch E Button until LED lights turn on, about 5 seconds. You will hear “Calling 911, Calling 911”. FastHelp™ will connect you to a 911 operator everywhere cellular service is available.
2. Provide your location to the operator when they answer the call.
3. Explain your emergency to the operator.
How to Test Battery and Cellular Network
1. Press and hold Small Silver Button for up to 5 seconds to perform tests.
2. Device will provide visual and audible test results. Refer to LED Indicator Light and Audible Messages (Chart Below) for details.
How to Cancel Emergency Call
1. Press and hold Small Silver Button for up to 5 seconds.
LED Indicator Light and Audible Messages
Attaching the Necklet Chain or Pocket Chain
A – Align either the Necklet Chain or Pocket Chain with the FastHelp Fashion Unit eyelet located at the top of the device.
B – Pull the lobster clasp lever.
C – Attach to the chain to the eyelet.
NOTE: The Necklet Chain of the FastHelp Fashion Unit uses a Break-away Magnetic Jeweled Heart in the case of an emergency
